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LiveTime announces SAML SSO for ITIL Service Management and Help Desk products

LiveTime Software, provider of Web based ITIL 3 Service Management and Help Desk software, today announced support for SAML/SAML2 based Single Sign-On (SSO) in the upcoming 6.1 release of LiveTime Service Manager and Help Desk. With the addition of support for SAML, LiveTime now leverages existing investments in infrastructure deployed for Single Sign-On to validate user credentials, and streamline access to LiveTime Service Manager and Help Desk.

By using SAML/SAML2 SSO LiveTime can now streamline the end-user experience by granting access to resources without forcing users to re-authenticate with each application. Such a setup consists of an IdP (Identity Provider) that manages each login session, and is the source of user information along with one or more SPs (Service Providers) which manage resource access. This information is then filtered down to LiveTime, which will leverage the provided data to grant access to resources, bypassing the normal login cycle.

New configuration options within LiveTime allow clients to manage the connection to the SSO provider implementations from Open Source solutions such as Shibboleth, JOSSO and OpenSSO, as well as commercial solutions including Oracle Identity Manager, CA SiteMinder, and Novell SecureLogin. LiveTime manages the HTTP Session headers from each provider, seamlessly passing users through to the application. Focus Areas: BPEL | DITA | ebXML | IDtrust | OpenDocument | SAML | UBL | UDDI
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